Please ring 07 4972 111 for an appointment. Every effort will be made to accommodate your preferred time and Doctor.
Emergencies will always be given priority. Our reception staff will attempt to call you if your doctor has been called away. To maximise the efficiency of our doctors and to limit waiting times we ask you to make a booking for all consultations. If you need a longer consultation please advise reception staff at the time of your booking to ensure you get the attention required.
If you or a family member require an interpreter service, please let us know upon making a booking.
Cancellations and Missed Appointments
If unexpected circumstances occur and you need to cancel your appointment, please cancel as soon as possible - cancellations with less than 24 hours notice may incur a cancellation fee.
Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or reception staff know.
Our doctors have a large network of specialist support services and will refer you to the relevant specialist as required. If you have a preferred specialist we will be pleased to refer you.
Our doctors are happy to provide medical certificates as long as you attend a consultation for assessment.
Repeat Prescriptions, Ongoing Referrals and Pathology
Our doctors are thorough in their patient relations, providing quality medical care, so no repeat prescriptions will be given without consultation. This service will be bulk billed unless excessively time consuming.
YOur Test Results
Your doctor will advise you when they expect the results to arrive at the practice. Results are best discussed with your doctor. Please make an appointment to see your docotr after having the tests performed. If a serious abnormality is found we will attempt to contact you immediately. Please ensure your contact details are up to date.
It is the policy of the centre to maintain security of personal medical records. We abide by the ten national privacy principles avaiable at http://www.oaic.gov.au/privacy/privacy-act/the-privacy-act.
Should you require a transfer of your records please contact the surgery to arrange.