PORT CURTIS

MEDICAL CENTRE

Travel, Skin and Family Medicine

Patient Information

 

Appointments

 

Please call 07 4972 1111 for an appointment. Every effort will be made to accommodate your preferred time and Doctor.

 

Emergencies will always be given priority.

 

To maximise the efficiency of our doctors and to limit waiting times we ask you to make an appointment for all consultations. If you need a longer consultation, please advise reception staff at the time of your booking to ensure you get the attention required.

 

Port Curtis Medical Centre aims to adhere to appointment schedules however, the unpredictable nature of a medical practice means that Doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention.

 

We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

 

If you or a family member require an interpreter service, please let us know upon making a booking.

 

Billing

 

Port Curtis Medical Centre is a private billing practice and the cost for any consultation reflects the services required.

 

Payment is expected at the time of consultation and can be made by cash,  EFTPOS, MasterCard/Visa.  Please contact the centre for a current fee schedule.

 

Third Party Billing

If your visit is covered by Workers Compensation or a Third Party, please advise reception staff at the time of making your appointment.

 

It is our policy that ALL accounts are paid at the time of consultation and that patients pay for WorkCover consultations themselves and claim back from WorkCover.

 

 

Car Parking

 

For your convenience car parking is available in the Port Curtis Medical Centre car park.

 

Test Results, Repeat Prescriptions, Referrals

 

Test Results

Your doctor will advise you when they expect the results to arrive at the practice. Results are best discussed with your doctor.

 

Please make an appointment to see your doctor after having the tests performed. If a serious abnormality is found, we will attempt to contact you immediately. Please ensure your contact details are up to date.

 

If your Doctor is unavailable another Doctor in the practice would be happy to see you to help with your request.

 

Prescriptions, Repeat Prescriptions, Referrals, Ongoing Referrals

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all scripts or referrals.

Our doctors are thorough in their patient relations so no repeat prescriptions or ongoing referrals will be given without consultation. This service will be bulk billed unless excessively time consuming.

 

 

Disability Facilities

 

This practice is designed for wheelchair access. We have a wheelchair available if required.

 

Should you have special needs, please discuss them with Reception at time of booking an appointment.

 

 

Communication Policy

 

It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.

 

Reception/Nurses are happy to put forward requests however it is at the doctor’s discretion in how they choose to proceed. Please be aware that consultations will not be conducted over the phone.

 

Patient Privacy

 

Your medical records are private and confidential and only available to authorised members of staff.

 

All information at Port Curtis Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act, available at www.privacy.gov.au/health.

 

 

Recall and Reminder System

 

As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.

 

If you wish to opt out of this, please ask.

 

 

Suggestions or Complaints

 

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and we will take them seriously. Complaints or suggestions can be registered either in writing, via our suggestion box or verbally to the Practice Manager/Office Manager.

 

Contact Person/s: Gail McGree, Colleen Braaf, Madeleine Brown.

 

Phone: 07 4972 1111

Email: info@pcmc.com.au

Address: Port Curtis Medical Centre

P.O. Box 5029

Gladstone, QLD, 4680.

 

Matters which are unable to be resolved within the practice may be referred to:

 

Office of the Health Ombudsman

Phone: 133646 (133OHO)

Email: complaints@oho.qld.gov.au

Address: Office of the Health Ombudsman

PO BOX 13281

George Street

Brisbane, QLD, 4003.

 

 

 

 

My Health Record

 

is a secure online summary of your health information.

 

This practice can upload a health summary from your records to your My Health Record.

 

For further information visit  www.myhealthrecord.gov.au

 

 

Postal Address:     PO Box 5029, Gladstone QLD 4680

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